Macha
AI agents that resolve repetitive tickets inside Zendesk, Freshdesk, Gorgias and Front.
About Macha
Macha adds AI agents on top of an existing help desk (Zendesk, Freshdesk, Gorgias, Front or Intercom) to resolve repetitive ticket types such as order status or refunds. It starts in safe mode, where agents draft internal notes that a human approves before anything reaches the customer. Pricing is per ticket, not per message, and the Macha team sets up the agents.
Key Features
💰 Pricing
$50 free credits; Starter $299/month (750 tickets), Standard $599, Professional $1,199, Business $1,999; Enterprise custom.
$50 of free usage, no card
750 tickets/month
1,500 tickets/month
3,000 tickets/month
5,000 tickets/month
Frequently Asked Questions
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Paid | Enterprise | Paid | Enterprise |
| Rating | — | ⭐ 4.4 | ⭐ 4.6 | ⭐ 4.5 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 30% | 82% | 82% | 81% |
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